Customer Service / Call Center

Up to $18.50 per hour to start plus outstanding company-sponsored benefits

Skokie Area

Position Type:
Full-time | Direct-hire

Job Description:

Customer Service / Call Center
Up to $18.50 per hour plus outstanding company-sponsored benefits
Near North Suburbs - Skokie, IL

As a Customer Service Specialist in the Call Center, your job duties and responsibilities will include:

- Learning the electrical and lighting products manufactured and distributed by the firm
- Knowing and recognizing products by Product Group and Product Line
- Communicating with customers by phone, email and live web chat
- Answering customer questions
- Providing customers with information about product details, design specs, pricing and wiring specifications
- Generating price quotes
- Checking product availability, lead times and anticipated delivery dates
- Taking, processing and entering new orders
- Tracking packages, expediting 'rush' shipments as needed
- Confirming receipt of deliveries
- Resolving customer concerns and problems
- Administering missing parts and defective parts/equipment inquiries
- Issuing customer credits and authorizing returns as appropriate
- Always delivering excellent customer service

The ideal candidate profile will include:

- At least two years of Customer Service, Call Center and/or Contact Center experience

- Related experience from a company that manufactures and/or distributes products


- Intermediate to advanced Microsoft Word, Excel and Outlook skills
- Fast and accurate data entry skills
- Advanced communication skills
- Relationship management skills
- Organizational skills
- Attention to detail
- Teamwork skills
- An outgoing and friendly customer service style


+++ Any experience with lighting or electrical products

+++ Any mechanical and/or technical aptitude and basic troubleshooting skills

+++ An Associate's or Bachelor's Degree

JobGiraffe's client is a well-known maker of electrical supplies and lighting products for home, office and commercial use.

Please submit your resume by using the Apply Now feature.

All resumes will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be contacted and a screening will be requested.

Initial screenings can be done in-person during office hours, before or after hours, by Skype or by phone if needed.

JG ID #19-1708 - Skokie, IL 60077

Relevant Skills, Experience, Industries:
Customer Service Skills, Manufacturing, Processing, Refining

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