Customer Service / Repair Service and Dispatch

Salary:
Between $20.00 and $21.00 per hour to start

Location:
Downers Grove

Position Type:
Full-time | Temp

Job Description:

Customer Service / Repair Service / Service Dispatch
Repair Service and Dispatch Specialist
Between $20.00 and $21.00 per hour to start
Downers Grove Area

As Customer Service / Repair Service and Dispatch Service Specialist, your job duties and responsibilities will include:

- Serving as primary point of contact for all large equipment service matters
- Handling inbound service requests
- Maintaining the Field Service Queue
- Confirming the scope of all service jobs including:

> The description of service complaint / issue
> Identifying special on-site requirements
> Handling special scheduling
> Determining the estimated time on-site for each repair
> Determining the specific assets and/or necessary skills for each repair

- Creating the work order
- Dispatching the service team(s)
- Following up with technicians on site
- Scheduling clients for routine maintenance visits
- Managing service contracts

The ideal candidate profile will include:

- At least one year of full-time experience handling repair service requests and/or repair service dispatch requests

And:

- Superior customer service skills
- Critical thinking and problem-solving skills
- Good decision-making skills
- Sound judgement including the ability to make timely, informed decisions that take into account the facts, goals, constraints, and risks
- Ability and desire to adhere to a business professional dress code

Pluses:

+++ Experience working with large (capital) equipment sales or service
+++ A Bachelors Degree

Our client is a major manufacturer of capital machinery for the food processing, packaging and material handling industries.

This is a full-time contract position lasting at least three months with the potential to extend into 2020.

Partial benefits will be provided by JobGiraffe during the contract period.

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial screenings can be done in-person during office hours, before or after hours, or by phone if needed.

JG ID #19-1796, Downers Grove, IL 60515

Relevant Skills, Experience, Industries:
Customer Service Skills, Manufacturing, Processing, Refining

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