Customer Service / Data Entry

Salary:
Up to $19.00 per hour to start plus great company-sponsored benefits

Location:
Chicago, IL - Near Midway Airport

Position Type:
Full-time | Direct-hire

Job Description:

Customer Service / Data Entry
Customer Service and Data Entry Specialist
Replacement Parts Industry

As Customer Service and Data Entry Specialist, you will receive training and learn to:

- Support National Accounts and Online Product Resellers
- Communicate with customers by phone and email
- Answer questions and address inquiries
- Conduct parts lookups
- Take and process orders
- Setup new customer accounts
- Monitor open orders
- Prepare and distribute invoices
- Use online web portals to facilitate the payment process
- Administer product returns, backorders and warranties
- Troubleshoot and resolve issues as they arise
- Escalate complex issues as necessary
- Provide additional cross-functional and overflow support as requested

An ideal candidate profile will include:

- At least 2 years of Customer Service, Customer Support, Account Management, Sales Support or similar/related
- Intermediate to advance proficiency with Microsoft Word and Excel
- Fast and accurate data entry skills
- The ability to work OT on Saturdays as required

With:

- Effective communication skills
- Relationship management skills
- Organization and prioritization skills
- Accuracy and attention to detail
- Problem solving skills

Pluses:

+++ Related order entry or return order experience from a similar industry
+++ Experience with Warranty administration
+++ Related experience in an E-Commerce environment
+++ Experience with Online Customer Web Portals
+++ An Associate's or Bachelor's Degree

Up to $19.00 per hour to start plus great company-sponsored benefits

Chicago, IL - Near Midway Airport

JobGiraffe's client is a national leader in products for industry.

Enhanced health safety policies, procedures and measures are in place within the office.

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial screenings can be done by phone, FaceTime or Skype from 7AM to 7PM Mondays through Saturdays.

JG ID #21-1025 - Chicago, IL 60638

Relevant Skills, Experience, Industries:
General Office Skills Customer Service Skills General Office Skills, Wholesalers, Brokers, Distributors, Retailers, Importers, Trade, Exchange