Customer Service / Technical Account Manager - HVAC Industry

Up to $60,000 to start plus full company-sponsored benefits

Chicago - West Town Neighborhood

Position Type:
Full-time | Direct-hire

Job Description:

Customer Service / Technical Account Manager - HVAC Industry
Up to $60,000 to start plus full company-sponsored benefits
Chicago - West Town Neighborhood

As a Technical Account Manager, your job duties and responsibilities will include:

- Learning about the commercial HVAC products offered by the Company
- Being trained to serve as a primary point-of-contact for an assigned group of commercial customers
- Recommending the correct product to distributors and installers.
- Creating competitive quotes
- Designing custom products using existing tools
- Providing customer service and basic technical support to distributors and end users
- Applying product knowledge to troubleshoot existing application issues
- Coordinating with internal departments and suppliers to meet project deadlines
- Assisting with special projects as assigned
- Traveling to visit customer facilities 3 times per year at company expense

An ideal candidate profile will include the following experience:

- At least two years of customer service, account management or inside sales experience from the HVAC industry
- Knowledge of HVAC terminology

In addition to the following qualifications:

- A mechanical aptitude
- Intermediate to advanced proficiency with Microsoft Word and Excel
- Above-average overall computer proficiency
- Advanced written and verbal communication skills
- Relationship-building and interpersonal skills
- Critical-thinking and problem-solving skills
- Prioritization and time-management skills
- The ability to manage multiple projects simultaneously
- The desire to deliver excellent customer service
- The ability to travel overnight 3 times per year at company expense

PLUSES... That may enable you to stand out as a candidate for this job include:

+++ A Bachelor's Degree from a technical field of study

+++ Familiarity with engineered drawings

+++ Familiarity with commercial HVAC systems and components

+++ Sales experience

Out client is a supplier of piping solutions to the commercial HVAC industry.

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial screenings can be done in-person during office hours, before or after hours, by Skype or by phone if needed.

JG ID #18-1823 - Chicago, IL 60612

Relevant Skills, Experience, Industries:
Sales Skills Customer Service Skills Sales Skills, Manufacturing, Processing, Refining

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