Customer Service - Product Support & Order Entry

Between $18.00 and $20.00 per hour to start plus excellent company-sponsored benefits

Near North Suburbs of Chicago - Skokie Area

Position Type:
Full-time | Direct-hire

Job Description:

Customer Service
B2B Product Support & Order Entry
Skokie Area
$18.00 to $20.00 per hour
Plus outstanding company-sponsored benefits

As a Customer Service and Order Entry Specialist within the Product Support Department, your job duties and responsibilities will include:

- Learning about the products and product lines offered by the Company
- Providing support via phone, email and web chat to commercial accounts, which include: lighting showrooms, architects and specialty builders
- Answering customer questions and providing product information, pricing and specifications
- Checking product availability, shipping options and delivery turn-around times
- Suggesting substitutions when the customer's 'first-choice' product is not in stock
- Tracking shipments and expediting all 'rush' orders
- Coordinating deliveries and drop-offs
- Providing basic assembly, installation and troubleshooting advice to installers, contractors and end-users
- Referring customers with complex problems to the Technical Support or Engineering Team
- Issuing customer credits and authorizing returns for missing or defective parts/equipment
- Making sure your accounts are satisfied with their products and their overall customer experience

An ideal candidate profile will include the following experience:

- At least two years of B2B [Business-to-Business] Customer Service, Product Support or Account Management experience AND...

- Customer service experience from a Company that manufactures and/or distributes machinery, electrical products or industrial supplies such as wire, nuts, bolts, pipe, bearings, industrial equipment and/or mechanical or electrical systems, etc.

In addition to the following qualifications:

- Experience taking and/or placing orders for products that have pieces, parts and part numbers
- Above-average mechanical aptitude
- Advanced written and verbal communication skills
- Interpersonal and relationship-building skills
- Intermediate to advanced Microsoft proficiency Word, Excel and Outlook
- Above-average overall computer proficiency
- Fast and accurate data entry skills
- Organizational and follow-up skills
- Accuracy and attention-to-detail in your work
- Patience and the ability to explain complex topics in a simple and easy-to-understand manner

PLUSES that may enable you stand out as a candidate for this job:

+++ Previous experience providing customer service for electrical or lighting products

+++ An Associate's or Bachelor's Degree in any discipline

JobGiraffe's client is a well-known maker of electrical products for home and commercial use.

This position is open due to promotion as our client offers many avenues for professional development and career advancement within the firm.

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial screenings can be done in-person during office hours, before or after hours, by Skype or by phone if needed.

JG ID #18-1903 - Skokie, IL 60077

Relevant Skills, Experience, Industries:
Customer Service Skills, Manufacturing, Processing, Refining

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