Customer Service / Call Center

Up to $18.00 per hour to start plus great company-sponsored benefits...

Round Lake Area

Position Type:
Full-time | Direct-hire

Job Description:

Customer Service / Call Center
Client Communication Coordinator
Up to $18.00 per hour to start
Plus great company-sponsored benefits

As a Client Communication Coordinator in the Customer Service Call Center, your duties and responsibilities will include:

- Answering caller's questions via phone and email
- Providing pricing, product availability and delivery information
- Assisting customers with their concept and design process when needed
- Sending product samples when necessary
- Taking orders from customers via email, fax and/or phone
- Processing orders in the Company system
- Preparing packing lists for each shipment
- Tracking and expediting shipments as necessary
- Troubleshooting and resolving customer problems and/or issues
- Managing shipping errors, correcting overages or shortages
- Authorizing the return of damaged or incorrect merchandise
- Generating various reports
- Always ensuring customers are happy with their experience
- Performing other duties as assigned

The ideal candidate profile will include the following experience:

- At least two years of of Customer Service experience
- At least two years of Call Center experience
- OR a Bachelor's Degree and Customer Service or Call Center experience, while in school

In addition to the following qualifications:

- Intermediate to advanced Microsoft Word, Excel and Outlook skills
- Above-average internet research skills
- Above-average overall computer skills
- Advanced written and verbal communication skills
- Organizational and follow-up skills
- Accuracy and attention-to-detail in your work
- Problem-solving and strategic-thinking ability
- A positive, 'can-do' attitude
- The willingness and ability to travel overnight between one and three times per year

PLUSES... That may enable you to stand out as a a candidate for this job include:

+++ Any experience from the graphics, printing, silk screening or similar industry

Our client is a well-known supplier of custom graphics and signage for sports arenas, concerts, special events and popular restaurant chains.

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial screenings can be done in-person during office hours, before or after hours, by Skype or by phone if needed.

JG ID #18-1943 - Grayslake, IL 60030

Relevant Skills, Experience, Industries:
Customer Service Skills Customer Service Skills Customer Service Skills, Marketing, Advertising, Creative, Communication, Information

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