Customer Service Representative

Salary:
Up to $45,000 to start plus excellent company-sponsored benefits

Location:
Near O'Hare Airport - Franklin Park

Position Type:
Full-time | Direct-hire

Job Description:

Customer Service Representative
Up to $45,000 to start plus excellent company-sponsored benefits
Near O'Hare Airport - Franklin Park

As a Customer Service Representative, your job duties and responsibilities will include:

- Providing support to the outside sales team
- Responding to customer's order-related inquiries via phone and email
- Taking and processing orders
- Tracking shipments and providing customers with order status updates
- Successfully troubleshooting and resolving customer issues/problems
- Providing sales and marketing support
- Ensuring customers are satisfied with their products, services and overall experience
- Assisting with special projects as assigned

An ideal candidate profile will include the following experience:

- At least two years of customer service, sales support, technical support or account management experience

In addition to the following qualifications:

- Intermediate to advanced proficiency with Microsoft Word and Excel
- Above-average overall computer skills
- Above-average internet navigation skills
- Accurate data entry skills
- Advanced written and verbal communication skills
- Relationship-building and interpersonal skills
- Problem-solving and critical-thinking skills
- Organizational and follow-up skills
- Accuracy and attention-to-detail in your work
- The ability to thrive in a fast-paced, collaborative environment

PLUSES... That may enable you to stand out as a candidate for this job include:

+++ An Associate's or Bachelor's Degree in any major

+++ Experience from within a company that manufactures products for industry

JobGiraffe's client is a prominent industrial manufacturer in the liquid handling field.

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial screenings can be done in-person during office hours, before or after hours, by Skype or by phone if needed.

JG ID #19-1012 - Franklin Park, IL 60131

Relevant Skills, Experience, Industries:
Management Skills - People or Projects Customer Service Skills Management Skills - People or Projects, Manufacturing, Processing, Refining

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