Customer Service Representative

$17.00 per hour

Southwest Suburbs - Oak Brook Area

Position Type:
Full-time | Temp

Job Description:

Customer Service Representative
Up to $17.00 per hour
Southwest Suburbs - Oak Brook Terrace, IL

As a Customer Service Representative, your job duties and responsibilities will include:

- Communicating with customers via phone and email
- Answering customer inquiries/questions promptly and thoroughly
- Providing customers with product information, product pricing and product availability
- Taking and processing orders
- Updating customer account information in the Enterprise Resource Planning [ERP] system
- Tracking shipments and order status, expediting 'rush orders' as necessary
- Troubleshooting and resolving customer problems/issues
- Issuing customer credits and authorizing the return of goods as appropriate
- Liaising with internal company departments to promote efficient and effective operations
- Performing other duties as assigned

An ideal candidate profile will include the following experience:

- Previous customer service experience from a company that sells, manufactures and/or distributes physical goods/products

In addition to the following qualifications:

- Advanced communication and phone skills
- Listening skills
- A friendly and helpful personality
- Relationship-building and interpersonal skills
- Problem-solving skills
- Organizational and follow-up skills
- Accuracy and attention-to-detail in your work
- Above-average overall computer skills -- The ability to learn new technologies quickly
- Accurate data entry skills

PLUSES... That may enable your resume to stand out:

+++ Experience using an SAP system

+++ Experience using any Enterprise Resource Planning [ERP] system

+++ B2B customer service experience from the food or beverage industry

+++ Any Associate's or Bachelor's Degree

Our client is a popular and internationally recognized provider of food and beverage products.

This is a contract assignment anticipated to last at least a few months.

Partial benefits will be available through JobGiraffe.

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial screenings can be done in-person during office hours, before or after hours, by Skype or by phone if needed.

JG ID #19-1212 - Oak Brook Terrace, IL 60181

Relevant Skills, Experience, Industries:
General Office Skills Customer Service Skills General Office Skills, Wholesalers, Brokers, Distributors, Retailers, Importers, Trade, Exchange

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