Customer Service Representative

Up to $20.00 per hour to start plus full benefits starting day one!

North Suburbs - Buffalo Grove Area

Position Type:
Full-time | Direct-hire

Job Description:

Customer Service Representative
Up to $20.00 per hour to start plus full benefits starting day one!
North Suburbs - Buffalo Grove Area

As a Customer Service Representative, your job duties and responsibilities will include:

- Learning about the various high-tech medical devices and equipment manufactured and sold by the Company
- Responding to customer inquiries
- Providing customers with detailed information regarding product applications, specifications, pricing and lead times
- Following-up with customers regarding new orders and service issues with existing equipment
- Coordinating and dispatching Service Technicians to conduct onsite inspections and repairs at customer facilities
- Arranging shipments of replacement / 'loaner' equipment as necessary
- Troubleshooting and resolving customer complaints over the phone
- Diligently recording service call information in the Company database
- Issuing returned goods authorizations as necessary
- Making 'warm calls' to existing customers to upsell additional equipment and add-on items as appropriate
- Ensuring you deliver prompt, friendly and helpful customer service
-Performing other duties as assigned

Our client's offices are currently located in Buffalo Grove, IL, but within six months the Company will be moving to a new location in Vernon Hills, IL.

An ideal candidate profile will include the following experience:

- At least five years of customer service experience

In addition to the following desired qualifications:

- Advanced communication and phone skills
- Relationship-building and interpersonal skills
- Problem-solving skills and the ability to provide first-level user support / troubleshooting for customers
- Organizational and follow-up skills
- Accuracy and attention-to-detail in your work
- The desire to deliver outstanding customer service
- The willingness and ability to transition with the company to their new location in Vernon Hills, IL

PLUSES... That may enable your resume to stand out:

+++ Previous CSR experience from the medical equipment / medical device industry

+++ An Associate's or Bachelor's Degree, especially in Business Administration, Marketing, Communications, a scientific or mechanically-oriented discipline or similar

+++ Experience from an ISO Certified company

Our client is a leader in high-tech medical equipment, devices and systems.

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial screenings can be done in-person during office hours, before or after hours, by Skype or by phone if needed.

JG ID #19-1252 - Buffalo Grove, IL 60089

Relevant Skills, Experience, Industries:
Administrative Skills Customer Service Skills Administrative Skills, Manufacturing, Processing, Refining

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