Bilingual Spanish - Collections Representative

Collections Representative Up to $16.00 per hour plus commissions totaling up to $15,000 per year

Chicago - Loop Area

Position Type:
Full-time | Temp-to-hire

Job Description:

Bilingual Spanish
Collections Representative
Up to $16.00 per hour plus commissions totaling up to $15,000 per year
Chicago - Loop Area

As a Collections Representative, your job duties and responsibilities will include:

- Being assigned a portfolio of credit accounts
- Contacting customers regarding past due and delinquent payments
- Working towards the timely resolution of past due and delinquent payments
- Negotiating payment arrangements
- Helping customers bring their credit accounts up-to-date
- Researching, troubleshooting and resolving any disputes, discrepancies and/or short pays
- Providing customers with supporting documentation upon request
- Diligently keeping thorough records regarding your collections activity
- Generating routine and special reports
- Ensuring you build positive relationships with your customers as you deliver outstanding service

An ideal candidate profile will include the following experience:

- Fluency in Spanish [read, write, speak]

- At least one year of consumer collections experience

- Ability to work a 40 hour week that includes weekdays (M-F between 8AM and 9PM) and weekends (Sat 8-5 and Sun 9-4)

In addition to the following qualifications:

- The ability to discuss and explain financial terms, payments and credit issues
- The ability to follow a script
- Advanced communication and listening skills
- Negotiation skills
- Persuasion skills
- Organization skills
- Follow-up skills
- Time-management skills
- The ability to thrive in a fast-paced environment

PLUSES... That may enable your resume to stand out:

+++ Call center experience

+++ Experience using MLS software

+++ An understanding of FDCPA [The Fair Debt Collection Practices Act]

+++ Numbers / figures that demonstrate your past successes in collections

+++ Any Associate's or Bachelor's Degree

Our client is a provider of flexible finance programs, utilizing a network of partners throughout the country.

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial screenings can be done in-person during office hours, before or after hours, by Skype or by phone if needed.

JG ID #19-1286 - Chicago, IL 60606

Relevant Skills, Experience, Industries:
Customer Service Skills Finance-Financial Services Customer Service Skills, Financial, Banking, Insurance, Real Estate, Investment, Related Services

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