Customer Service Manager

Salary:
Up to $65,000 to start plus full company-sponsored benefits

Location:
Chicago - Oak Park Area

Position Type:
Full-time | Direct-hire

Job Description:

Customer Service Manager
Up to $65,000 to start plus full company-sponsored benefits
Chicago - Oak Park Area

As the Customer Service Manager, your job duties and responsibilities will include:

- Developing strategic initiatives for the Department
- Establishing short and long-term goals for the Team
- Analyzing and evaluating current Customer Service processes and procedures
- Creating and implementing improvements to Departmental processes and procedures
- Setting key performance indicators
- Working in tandem with the Customer Service Supervisor to coach and mentor team members
- Providing performance feedback to the Supervisor, Team and individual Team Members
- Providing 'hands-on' assistance with Team activities by taking customer service calls and processing customer orders
- Always leading by example
- Handling and resolving escalated and complex customer service issues
- Providing feedback to management when needed
- Managing special projects and performing other duties as assigned

An ideal candidate profile will include the following experience:

- At least five years of Customer Service and/or Call Center experience
- At least two years of Customer Service Management experience
- Experience with strategic planning and goal setting

In addition to the following desired qualifications:

- The ability to see the 'big picture' in all situations
- Experience using a Customer Relationship Management [CRM] and/or Enterprise Resource Planning [ERP] system
- Proficiency with Microsoft Word, Excel and PowerPoint
- Advanced written and verbal communication skills
- Strong leadership skills
- Problem-solving and decision-making skills
- Relationship-building skills
- Organizational and follow-up skills

PLUSES... That may enable your resume to stand out:

+++ A Bachelor's Degree [Any Major]

+++ Experience using the NetSuite ERP system

+++ Steel or metal industry experience

JobGiraffe's client is a distributor of steel and wire products.

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial screenings can be done in-person during office hours, before or after hours, by Skype or by phone if needed.

JG ID #19-1330 - Chicago, IL 60639

Relevant Skills, Experience, Industries:
Management Skills - People or Projects Customer Service Skills Management Skills - People or Projects, Wholesalers, Brokers, Distributors, Retailers, Importers, Trade, Exchange

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