Customer Service - Industrial Product Support Specialist

Salary:
Up to $22.00 per hour to start

Location:
Elk Grove Village

Position Type:
Full-time | Direct-hire

Job Description:

Customer Service
Industrial Product Support Specialist
Up to $22.00 per hour to start
Elk Grove Village Area

As an Industrial Product Support Specialist, your job duties and responsibilities will include:

- Learning about the various product lines
- Taking inbound phone calls and emails from customers
- Learning about the specific needs of each customer
- Making product recommendations as appropriate
- Assisting customers throughout the order placement process
- Learning to calculate material costs
- Learning to generate detailed and accurate price quotes
- Taking and processing customer orders
- Entering information into the Company database
- Tracking shipments, expediting 'rush' orders and providing status updates to customers as appropriate
- Resolving customer, product and order issues
- Ensuring customers are happy with their products, service and ordering experience

An ideal candidate profile will include the following experience:

- At least six months of Customer Service, Account Management, Sales and/or Sales Support experience

- OR a Bachelor's Degree AND an interest in starting or continuing a career in Account Management

In addition to the following qualifications:

- Advanced communication and phone skills
- Listening skills
- Relationship-building skills
- Organizational skills
- Attention-to-detail
- Follow-up skills
- Problem-solving skills
- Basic math skills [using a calculator]
- Above-average overall computer skills

PLUSES... That may enable your resume to stand out:

+++ Mechanical aptitude

+++ Experience working for a company that has a large product line with multiple parts, pieces and components

+++ Experience with construction design

+++ Experience using AutoCAD software and/or SolidWorks

+++ Prior work experience with a company that manufactures and/or distributes industrial products, machinery or mechanical equipment

+++ Experience using the ACT Customer Relationship Management [CRM] software

Our client is a manufacturer of industrial products and systems.

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial screenings can be done in-person during office hours, before or after hours, by Skype or by phone if needed.

JG ID #19-1358 - Elk Grove Village, IL 60007

Relevant Skills, Experience, Industries:
Sales Skills Customer Service Skills Sales Skills, Manufacturing, Processing, Refining

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CANDIDATES PLEASE NOTE: At this time, no new resumes are being accepted for this job, although the position is still open. If you are interested in this position, please check back in 24 hours to see if its status has changed. Thank you!