Customer Service / Sales Support

Salary:
$20.00 to $22.00 per hour to start plus full company-sponsored benefits

Location:
Antioch Area

Position Type:
Full-time | Direct-hire

Job Description:

Customer Service / Sales Support
$20.00 - $22.00 per hour to start plus full company-sponsored benefits
Antioch, IL

As a Customer Service and Sales Support Specialist, your job duties and responsibilities will include:

- Learning about the standardized and customizable point of purchase displays that are manufactured by the company
- Providing a wide range of support to the Sales Staff
- Also providing friendly, informative and timely service to customers
- Answering customer inquiries
- Explaining product options, prices and order fulfillment procedures to customers
- Learning to provide basic technical assistance and support to customers
- Taking and processing customer orders made by phone and fax
- Learning to process and fulfill Amazon web orders
- Tracking customer shipments and expediting 'rush' orders
- Following-up with customers regarding backorders, partial shipments and order changes
- Addressing and resolving customer concerns, issues and problems
- Coordinating with coworkers from other departments to ensure efficient and effective operations
- Performing additional administrative, clerical and customer service duties as necessary

An ideal candidate profile will include the following experience:

- At least two years of Customer Service, Sales Support or Account Management experience from a company that manufactures or distributes products

In addition to the following qualifications:

- Intermediate to advanced proficiency with Microsoft Word and Excel
- Accurate data entry skills
- Advanced communications skills
- Relationship-building skills
- Problem-solving skills
- Organizational skills
- Follow-up skills
- An upbeat and energetic personality
- A 'can-do' attitude and helpful nature
- The desire to deliver excellent customer service

PLUSES... That may enable your resume to stand out:

+++ Customer Service experience from the POP, Exhibit, Display or Packaging industries

+++ Any Associate's or Bachelor's Degree

JobGiraffe's client is a successful manufacturer of specialty advertising displays.

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial screenings can be done in-person during office hours, before or after hours, by Skype or by phone if needed.

JG ID #19-1377 - Antioch, IL 60002

Relevant Skills, Experience, Industries:
General Office Skills Customer Service Skills General Office Skills, Manufacturing, Processing, Refining

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CANDIDATES PLEASE NOTE: At this time, no new resumes are being accepted for this job, although the position is still open. If you are interested in this position, please check back in 24 hours to see if its status has changed. Thank you!