Client Communication Coordinator w/ Bachelor's Degree

Up to $45,000 to start plus great company-sponsored benefits

Round Lake Area

Position Type:
Full-time | Direct-hire

Job Description:

Client Communication Coordinator
Up to $45,000 to start plus great company-sponsored benefits

As a Client Communication Coordinator, your duties and responsibilities will include:

- Answering client's questions via phone and email
- Providing pricing, product availability and delivery information
- Understanding's each client's concept and design process as appropriate
- Sending product samples upon request
- Taking orders from clients via phone and email
- Processing orders in the Company system
- Preparing accurate and thorough packing lists for each shipment
- Tracking shipments, expediting 'rush' orders as necessary
- Resolving client concerns and issues
- Troubleshooting shipping errors, correcting overages or shortages
- Authorizing the return of damaged or incorrect merchandise
- Generating various routine and specialized reports
- Performing other duties as assigned
- Always ensuring clients are happy with their products and ordering experience

An ideal candidate profile will include the following experience:

- A Bachelor's Degree in any major AND at least two years of EITHER:

> Customer Service experience from an office environment
> OR, Public-facing Customer Service experience from any of the following industries: Retail, Hotel, Travel, Gaming and/or Hospitality
> OR, Call Center experience

In addition to the following qualifications:

- Intermediate to advanced Microsoft Word, Excel and Outlook proficiency
- Above-average internet research skills
- Accurate data entry skills
- Advanced communication skills
- Listening skills
- Relationship management skills
- Organizational skills
- Follow up skills
- Attention to detail
- Problem solving
- Strategic thinking skills
- A positive, 'can-do' attitude
- The willingness and ability to travel overnight between one and three times per year at company expense

PLUSES... That may enable your resume to stand out:

+++ Prior experience from the graphics, printing, silk screening or similar industry

Our client is a well-known supplier of custom graphics and signage for sports arenas, concerts, special events and popular restaurant chains.

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial screenings can be done in-person during office hours, before or after hours, by Skype or by phone if needed.

JG ID #19-1477 - Round Lake, IL 60073

Relevant Skills, Experience, Industries:
Exhibit-Trade Show/Convention Customer Service Skills Exhibit-Trade Show/Convention, Marketing, Advertising, Creative, Communication, Information

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