Customer Service / Order Entry

Salary:
Up to $21.00 per hour

Location:
Schaumburg, IL 60193
Northwest Suburbs of Chicago

Position Type:
Full-time | Temp-to-hire

Job Description:

Office / Customer Service / Data Entry
Customer Service Representative

Start ASAP - Up to $21.00 per hour

As Customer Service Representative, you will:

- Receive complete training
- Communicate with customers by phone, email and live chat
- Answer questions and address inquiries
- Provide information on product details, pricing, availability and lead times
- Administer sample requests
- Generate price quotes
- Take, enter and process orders
- Update customer account information in the CRM
- Monitor open orders
- Coordinate with internal teams
- Troubleshoot issues and complaints as they arise
- Escalate complex issues as necessary
- Perform other duties as assigned

An ideal candidate profile will include:

- At least 1 year of Customer Service experience

With:

- Proficiency with Microsoft Word, Excel and Outlook
- Accurate Data Entry / Order Entry skills
- A High School Diploma or Equivalent

Pluses:

+++ Experience with ANY ERP and/or CRM System
+++ Salesforce experience
+++ ZenDesk experience

Northwest Suburbs of Chicago - Schaumburg, IL

JobGiraffe's client is a specialist in the Packaging Industry.

This is a contract assignment with a STRONG POSSIBILITY of converting to a full time, direct-hire job in approximately 3 months.

Partial benefits will be available from JobGiraffe throughout the duration of your contract assignment.

If hired on directly, you will receive a benefits package that includes Medical, Dental, Vision, PTO, a 401(k) and quarterly bonus program.

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial phone screenings can be conducted from 7AM to 7PM Monday through Friday and Saturdays from 9AM to 12PM.

JG ID #24-1123 - Schaumburg, IL 60193

Job Benefits:
Medical Insurance and PTO. If Converted to Direct Hire, you will receive Medical, Dental and Vision Insurance, 401(k), Vacation, PTO and Quarterly Bonus Program

Relevant Skills, Experience, Industries:
General Office Skills Customer Service Skills General Office Skills, Wholesalers, Brokers, Distributors, Retailers, Importers, Trade, Exchange