Dispatcher / Service Coordinator

Up to $24.00 per hour plus excellent company-sponsored benefits and frequent overtime paid at time-and-a-half!

North Suburbs - Buffalo Grove, IL

Position Type:
Full-time | Direct-hire

Job Description:

Dispatcher / Service Coordinator
Customer Service and Administrative Support
Up to $24.00 per hour plus excellent company-sponsored benefits and frequent overtime paid at time-and-a-half!
North Suburbs of Chicago, IL - Buffalo Grove, IL

As Dispatcher and Service Coordinator, you will:

- Provide administrative support to the Field Service Team
- Communicate with customers and Field Service Teams by phone and email
- Coordinate on-site visits and new product installations
- Arrange and schedule preventative maintenance and repairs using SalesForce
- Dispatch work orders to the Field Service Team
- Administer requests for spare parts
- Coordinate deliveries and drop-offs
- Prepare and distribute customer billings
- Troubleshoot and resolve issues as they arise
- Provide additional assistance and support to the Field Service Team

An ideal candidate profile will include:

- At least 2 year of Dispatch, Service Center, Appointment Setting, Customer Service, Call Center or similar/related experience


- Effective communication skills
- Organization and follow up skills
- Prioritization and problem solving skills
- Attention to detail


- SAP proficiency +++
- SalesForce proficiency +++
- An Associate's or Bachelor's Degree +++
- Related industry experience +++

JobGiraffe's client is a global manufacturer and distributor of scientific instruments and high-tech equipment.

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial screenings can be done in-person during office hours, before or after hours, by Skype, FaceTime or by phone if needed.

JG ID #20-1207 - Buffalo Grove, IL 60089

Relevant Skills, Experience, Industries:
Administrative Skills Customer Service Skills Administrative Skills, Manufacturing, Processing, Refining

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