Customer Service in Manufacturing

Up to $20.00 per hour to start plus excellent company-sponsored benefits

Near North Suburbs of Chicago - Skokie Area

Position Type:
Full-time | Direct-hire

Job Description:

Customer Service in Manufacturing

Job Duties & Responsibilities:

- Join the Product Service and Support Team
- Learn about the Company's various lighting products and lighting product lines
- Communicate by phone, email and web chat with commercial accounts
- Answer customer questions/inquiries
- Provide customers with information on product pricing and availability
- Suggest substitutions when the customer's 'first-choice' product is not in stock
- Take, review and process orders
- Track shipments and expedite 'rush' orders
- Learn to provide basic technical support to customers
- Refer customers with complex technical support issues to the Electrical Support or Engineering Team
- Issue customer credits and authorize returns as appropriate
- Perform other duties as assigned

An ideal candidate profile will include:

- At least two years of B2B [Business-to-Business] Customer Service, Call Center, Product Support, Account Management or similar/related experience
- Related experience from a Company that manufactures and/or distributes products
- Experience taking and/or placing orders for products that have pieces, parts and part numbers


- Intermediate to advanced Microsoft proficiency Word, Excel and Outlook
- Fast and accurate data entry skills
- Advanced communication skills
- Relationship-building skills
- Problem solving skills
- Follow-up skills


- Related experience with electrical, lighting, wiring products or similar +++
- Related experience with mechanical and/or industrial products +++
- An Associate's or Bachelor's Degree in any discipline +++

Up to $20.00 per hour to start plus excellent company-sponsored benefits

Near North Suburbs of Chicago - Skokie Area

JobGiraffe's client is a well-known maker of electrical and lighting products for home and commercial use.

Our client offers many avenues for professional development and career advancement within the company.

Enhanced health safety policies, protocols and measures are in place within the facility.

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial screenings can be done by phone, FaceTime or Skype from 7AM to 7PM Mondays through Saturdays.

JG ID #20-1432 - Skokie, IL 60077

Relevant Skills, Experience, Industries:
General Office Skills Customer Service Skills General Office Skills, Manufacturing, Processing, Refining

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