Customer Service Specialist

Salary:
Up to $55,000 to start plus great company-sponsored benefits

Location:
West Suburbs of Chicago - Glendale Heights, IL

Position Type:
Full-time | Direct-hire

Job Description:

Customer Service / Customer Support
Customer Service Specialist

As Customer Service Specialist you will:

- Join an elite Customer Service Team
- Learn about the Company's manufactured products and systems for industry
- Be a primary point-of-contact for customers
- Respond to requests for product information, orders and service assistance
- Interpret customer project specifications
- Calculate / create unique customer usage charts
- Identify correct products, parts and systems
- Provide detailed information on products, systems, pricing and availability
- Generate price quotes
- Take and process orders
- Arrange and track shipments
- Provide periodic status updates on open orders
- Address service issues and parts requests
- Troubleshoot issues as they arise
- Escalate complex issues as appropriate
- Maintain and update customer information in the SAP-B1 system
- Generate and distribute invoices
- Issue customer credits and authorize returned goods as appropriate
- Always deliver outstanding service

An ideal candidate profile will include:

- An Associate's or Bachelor's Degree
- At least 2 years of complex Customer Service, Account Management, Sales Support, Product Support or similar/related experience

With:

- Mechanical or technical aptitude
- Above average computational math skills
- Intermediate to advanced proficiency with Microsoft Word and Excel
- Fast and accurate data entry skills

And:

- Effective verbal communication skills
- Effective writing skills
- Superior accuracy and attention to detail

Pluses:

+++ SAP-B1 proficiency / experience

Up to $55,000 to start plus great company-sponsored benefits

West Suburbs of Chicago - Glendale Heights, IL

Enhanced health safety policies, protocols and procedures are in place within the office.

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial screenings can be done by phone, FaceTime or Skype from 7AM to 7PM Mondays through Saturdays.

JG ID #20-1486 - Glendale Heights, IL 60139

Relevant Skills, Experience, Industries:
Customer Service Skills, Manufacturing, Processing, Refining

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