Customer Service / Data Entry

Salary:
Up to $20.00 per hour to start plus outstanding company-sponsored benefits

Location:
Near North Suburbs of Chicago - Skokie, IL

Position Type:
Full-time | Direct-hire

Job Description:

Customer Service / Administrative
Customer Service and Data Entry Specialist
Lighting, Fixtures & Electrical Supply

As a Customer Service and Data Entry Specialist you will:

- Communicate with customers by phone, email and live web chat in the contact center
- Answer customer questions/inquiries
- Provide customers with information about product details, design specs, pricing and wiring specifications
- Check product availability, lead times and anticipated delivery dates
- Generate price quotes
- Take, process and enter new orders
- Track packages, expediting 'rush' shipments as needed
- Confirm receipt of deliveries
- Resolve customer concerns and problems as they arise
- Administer missing parts and defective parts/equipment inquiries
- Issue customer credits and authorizing returns as appropriate
- Collaborate with internal teams to fulfill customer requests
- Always delivering excellent customer service

The ideal candidate profile will include:

- At least two years of Customer Service, Call Center, Contact Center or similar experience
- Related experience from a company that manufactures and/or distributes products

And:

- Intermediate to advanced Microsoft Word, Excel and Outlook skills
- Fast and accurate data entry skills
- Advanced communication skills
- Relationship management skills
- Customer Service skills
- Organizational skills
- Attention to detail
- Teamwork skills

Pluses

+++ Any experience with lighting or electrical products
+++ Any mechanical and/or technical aptitude and basic troubleshooting skills
+++ An Associate's or Bachelor's Degree

Up to $18.50 per hour plus outstanding company-sponsored benefits

Near North Suburbs of Chicago - Skokie, IL

JobGiraffe's client is a well-known maker of electrical supplies and lighting products for home, office and commercial use.

Please submit your resume by using the Apply Now feature.

All resumes will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be contacted and a screening will be requested.

Initial screenings can be done by phone, FaceTime or Skype from 7AM to 7PM Mondays through Saturdays.

JG ID #20-1539 - Skokie, IL 60077

Relevant Skills, Experience, Industries:
Customer Service Skills, Manufacturing, Processing, Refining

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