E-Commerce Customer Service

Salary:
Up to $45,000 to start plus outstanding company-sponsored benefits

Location:
Downers Grove Area

Position Type:
Full-time | Direct-hire

Job Description:

Customer Service / Account Management
E-Commerce Customer Service

As E-Commerce Customer Service Specialist for a universally recognized leader in the giftware and collectibles marketplace, you will:

- Be assigned portfolio of National Accounts
- Manage all seasonal ordering for your accounts
- Serve as their primary point of contact
- Communicate by phone and email
- Answer questions and address inquiries
- Provide product information and product suggestions upon request
- Prepare price quotes and apply volume discounts
- Coordinate all EDI order processing
- Arrange and track shipments
- Generate and distribute invoices
- Troubleshoot and resolve issues as they arise
- Produce reports and forecasts in Excel
- Perform other duties as assigned

An ideal candidate profile will include:

- At least two years of Customer Service, Customer Support, Call Center, Account Management, Sales Support or similar/related experience
- Experience handling orders from inception through delivery and invoicing

And:

- Experience using an Electronic Data Interchange [EDI] system
- Advanced proficiency with Microsoft Excel including Pivot Table and Vlookup functions
- Above-average proficiency with Microsoft Word and PowerPoint
- The willingness and ability to travel on occasion (travel paid at company expense)

Additionally:

- Advanced communication skills
- Relationship management skills
- Customer Service skills
- Organizational and follow up skills
- Accuracy and attention-to-detail
- Prioritization and problem solving skills

Pluses...

+++ Experience with Online Retail Web Portals [Walgreens, CVS, Walmart, etc.]
+++ Consumer Packaged Goods [CPG] Industry experience
+++ Any Associate's or Bachelor's Degree
+++ Supply chain and/or logistics experience
+++ Knowledge of Sequel::SQLTime

Up to $45,000 to start plus full benefits

JobGiraffe's client is a universally recognized leader in the giftware and collectibles marketplace.

West Suburbs of Chicago - Downers Grove Area

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial screenings can be done in-person during office hours, before or after hours, by Skype or by phone if needed.

JG ID #21-1042 - Downers Grove, IL 60515

Relevant Skills, Experience, Industries:
Supply Chain 1 - Purchasing, Materials Mgmt, Product Design, Production Planning, QA, Inventory, etc. Customer Service Skills Supply Chain 1 - Purchasing, Materials Mgmt, Product Design, Production Planning, QA, Inventory, etc., Manufacturing, Processing, Refining

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