Customer Service / Data Entry

Salary:
Up to $20.00 per hour to start plus excellent company-sponsored benefits

Location:
Near North Suburbs of Chicago - Skokie Area

Position Type:
Full-time | Direct-hire

Job Description:

Customer Service / Data Entry
Customer Service and Data Entry Specialist
Product Support Group
Lighting, Fixtures & Electrical Products

As Customer Service and Data Entry Specialist, you will join the Product Service and Support Team, receive training and:

- Learn about the Company's various lighting products and lighting product lines
- Communicate by phone, email and web chat with commercial accounts
- Answer questions and address inquiries
- Provide customers with information on product pricing and availability
- Suggest substitutions when the customer's 'first-choice' product is not in stock
- Take, review and process orders
- Enter orders in the database
- Track shipments and expedite 'rush' orders
- Learn to provide basic technical support to customers
- Escalate complex issues as necessary
- Issue customer credits and authorize product returns as appropriate
- Perform other duties as assigned

Up to $20.00 per hour to start plus excellent company-sponsored benefits

An ideal candidate profile will include:

- At least two years of B2B [Business-to-Business] Customer Service, Call Center, Product Support, Account Management or similar/related experience
- Related experience from a Company that manufactures and/or distributes products

With:

- Experience taking and/or placing orders for products that have pieces, parts and part numbers
- Intermediate to advanced Microsoft proficiency Word, Excel and Outlook
- Fast and accurate data entry skills

Pluses:

+++ Related experience with electrical, lighting, wiring products or similar
+++ Related experience with mechanical and/or industrial products
+++ An Associate's or Bachelor's Degree in any discipline

Near North Suburbs of Chicago - Skokie Area

JobGiraffe's client is a well-known maker of electrical and lighting products for home and commercial use.

In this role, you will train and work from home until conditions are safe to return to the facility.

Our client offers many avenues for professional development and career advancement within the company.

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial screenings can be done by phone, FaceTime or Skype from 7AM to 7PM Mondays through Saturdays.

JG ID #21-1216 - Skokie, IL 60077