Customer Service Manager

Up to $80,000 to start plus great company-sponsored benefits

Near North Suburbs of Chicago - Morton Grove Area

Position Type:
Full-time | Direct-hire

Job Description:

Customer Service
Call Center
Customer Service Manager

As Customer Service Manager, you will:

- Manage the Customer Service Department
- Supervise daily Department Operations
- Oversee Team Members
- Sample phone and email communications
- Handle escalated customer service calls
- Monitor and audit order entry and order processing activities
- Set and track team goals
- Uphold quality and compliance standards
- Perform timekeeping functions
- Schedule staff to cover extended absence, vacation and other peak business periods
- Order contingent staff if needed
- Hire / train new Team Members as needed
- Collaborate with cross-functional leadership teams
- Contribute to continuous improvement efforts

Up to $80,000 to start plus great company-sponsored benefits

An ideal candidate profile will include:

- At least 2 years of Customer Service Manager or Supervisory experience
- Order Entry / Order Processing experience
- Intermediate to advanced proficiency with Microsoft Word, Excel and Outlook


+++ An Associate's or Bachelor's Degree

Near North Suburbs of Chicago - Morton Grove Area

JobGiraffe's client is a well-known maker of products for home and commercial use.

Our client offers many avenues for professional development and career advancement within the company.

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial screenings can be done by phone, FaceTime or Skype from 7AM to 7PM Mondays through Saturdays.

JG ID #21-1637 - Morton Grove, IL 60053

Relevant Skills, Experience, Industries:
Customer Service Skills Management Skills - People or Projects Customer Service Skills, Manufacturing, Processing, Refining

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