Customer Service / Order Desk

Up to $24.00 per hour to start

Northwest Suburbs of Chicago - Elk Grove Village, IL

Position Type:
Full-time | Direct-hire

Job Description:

Customer Service / Order Management
Customer Service - Order Desk Representative

As Order Desk Representative, you will receive training and:

- Take inbound phone calls and emails from customers
- Answer questions and address inquiries
- Provide information on product details, pricing, availability and lead times
- Make product recommendations as appropriate
- Assist customers throughout the order placement process
- Learn to create price quotes
- Take, enter and process orders
- Arrange and track shipments,
- Monitor open orders
- Expedite 'rush' orders upon request
- Perform other duties as assigned

Up to $25.00 per hour to start

An ideal candidate profile will include:

- At least 2 years of Customer Service, Customer Support, Order Desk, Order Management, Product Support, Account Management, Sales, Sales Support and/or other similar/related experience
- Basic math skills [using a calculator]


+++ An Associate's or Bachelor's Degree
+++ Mechanical skills / knowledge
+++ Experience working for a company that has a large product line with multiple parts, pieces and components
+++ Experience with construction design
+++ Experience using AutoCAD software and/or SolidWorks
+++ Prior work experience with a company that manufactures and/or distributes industrial products, machinery or mechanical equipment
+++ Experience using the ACT Customer Relationship Management [CRM] software

Northwest Suburbs of Chicago - Elk Grove Village, IL

JobGiraffe's client is a manufacturer of industrial products and systems.

Enhanced health safety policies, procedures and measures are in place at the facility.

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial screenings can be done by phone, FaceTime or Skype from 7AM to 7PM Mondays through Saturdays.

JG ID #21-1760 - Elk Grove Village, IL 60007

Relevant Skills, Experience, Industries:
Sales Skills Customer Service Skills Sales Skills, Manufacturing, Processing, Refining

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