Customer Service and Order Entry Supervisor

Salary:
Up to $75,000 to start plus great company-sponsored benefits

Location:
Chicago, IL - Far Southwest Suburbs - Near Midway Airport

Position Type:
Full-time | Direct-hire

Job Description:

Office / Customer Service / Data Entry
Customer Service and Order Entry Supervisor

As Customer Service and Order Entry Supervisor, you will:

- Supervise a team of 5 CSRs
- Provide oversight, guidance and direction to team members
- Drive successful customer service and order entry operations
- Take a 'hands-on' approach with all department activities
- Allocate labor according to business needs
- Uphold quality standards and KPIs
- Serve as an escalated point-of-contact for CS issues and complaints
- Arrange and track customer shipments
- Monitor open orders
- Collaborate with Supply Chain and Sales Teams
- Perform routine and special analysis
- Assist with hiring, onboarding, training and performance evaluation processes
- Handle document review and document control functions
- Contribute to continuous improvement efforts
- Manage special projects

Up to $75,000 to start plus great company-sponsored benefits

An ideal candidate profile will include:

- At least 5 years of Customer Service, Customer Support, Call Center, Supply Chain Operations or similar/related experience
- At least two years of Customer Service Manager, Customer Service Supervisor, Customer Service Team Lead or similar/related experience
- Related experience from a manufacturing environment
- Intermediate to advanced proficiency with Microsoft Word, Excel and Outlook

Pluses:

+++ SAP proficiency
+++ Related experience from a manufacturer of food products
+++ Related experience from an ISO environment

Chicago, IL - Far Southwest Suburbs - Near Midway Airport

JobGiraffe's client is a specialist in the food, fragrance and beauty industries.

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial screenings can be done by phone, FaceTime or Skype from 7AM to 7PM Mondays through Saturdays.

JG ID #21-2029 - Chicago, IL 60638

Relevant Skills, Experience, Industries:
Customer Service Skills Management Skills - People or Projects Customer Service Skills, Manufacturing, Processing, Refining

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