Customer Service - Order Entry Team Lead

Salary:
Up to $26.00 per hour to start plus excellent company-sponsored benefits

Location:
Near North Suburbs of Chicago - Skokie Area

Position Type:
Full-time | Direct-hire

Job Description:

Office / Customer Service / Data Entry
Customer Service - Order Entry Team Lead

Up to $26.00 per hour to start plus excellent company-sponsored benefits

As Order Entry Team Lead, you will receive training and:

- Lead the Order Entry Team
- Provide leadership, guidance and oversight to team members
- Serve as a liaison to management
- Work alongside your team and take a 'hands-on' approach
- Review customer orders for accuracy and completeness
- Take, enter and process a high volume of orders
- Monitor open orders
- Collaborate with Scheduling, Planning and Operations Teams
- Communicate with customers by phone and email
- Answer questions and address inquiries
- Troubleshoot issues and complaints as they arise
- Make changes and adjustments to existing orders
- Coordinate product returns and issue customer credits as appropriate
- Perform other duties as assigned

An ideal candidate profile will include:

- At least 3 years of Customer Service, Call Center, Product Support, Account Management or similar/related experience
- Related experience from a Company that manufactures and/or distributes products
- Order Entry experience
- Intermediate to advanced Microsoft proficiency Word, Excel and Outlook

Pluses:

+++ Prior supervisory and/or team lead experience
+++ An Associate's or Bachelor's Degree in any discipline

Near North Suburbs of Chicago - Skokie Area

JobGiraffe's client is a well-known maker of electrical and lighting products for home and commercial use.

Enhanced health safety policies, procedures and measures are in place at the office.

Our client offers many avenues for professional development and career advancement within the company.

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial screenings can be done by phone, FaceTime or Skype from 7AM to 7PM Mondays through Saturdays.

JG ID #21-2141 - Skokie, IL 60077

Relevant Skills, Experience, Industries:
General Office Skills Customer Service Skills General Office Skills, Manufacturing, Processing, Refining

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