Customer Service & Sales Support Manager (Information Technology)

Salary:
Up to $70,000 to start plus bonus and full company-sponsored benefits

Location:
Western Suburbs of Chicago - Downers Grove, IL

Position Type:
Full-time | Direct-hire

Job Description:

Office / Customer Service / Sales Support
Customer Service & Sales Support Manager (Information Technology)

As Customer Service & Sales Support Manager, you will:

- Receive complete training
- Support a group of existing accounts
- Communicate with your accounts by phone and email
- Answer questions and address inquiries
- Coordinate with Customer Support Teams, Account Executives, Project Managers and customer contacts
- Monitor/track customer projects and project timelines
- Research, troubleshoot and resolve issues and complaints as they arise
- Administer contract renewal processes
- Perform document review, document control and document processing activities
- Run routine and special reports
- Contribute to strategic planning and continuous improvement efforts
- Perform other duties as assigned

An ideal candidate profile will include:

- At least 5 years of Customer Service, Customer Success, Customer Care, Customer Solutions, Project Coordination, Business Development, Sales Support, Sales Administration, Sales Coordination, Inside Sales, Administrative Operations or similar

With:

- Knowledge of technology (networking, cloud, etc.)
- Proficiency with Microsoft Word, Excel and PowerPoint

Pluses:

+++ A Bachelor's Degree, especially in an IT-related field

Western Suburbs of Chicago - Downers Grove, IL

JobGiraffe's client is one of the Chicago Area's fastest-growing IT Consulting Firms.

Enhanced health safety policies, procedures and measures are in place at the office.

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial screenings can be done by phone, FaceTime or Skype from 7AM to 7PM Mondays through Saturdays.

JG ID #22-1571 - Downers Grove, IL 60515

Relevant Skills, Experience, Industries:
Information Technology - Computer Hardware & Software Customer Service Skills Information Technology - Computer Hardware & Software, Services: Professional, Business, Scientific, Technical, Industrial, Commercial