Import Coordinator / Customer Service Team Lead

Up to $55,000 to start plus full benefits

Northwest Suburbs of Chicago - Elk Grove Village, IL

Position Type:
Full-time | Direct-hire

Job Description:

Customer Service / Supply Chain / Operations
Import Coordinator and Customer Service Team Lead

As Import Coordinator and Customer Service Team Lead, you will:

- Receive complete training
- Lead the Import Customer Service Team
- Provide guidance, oversight and direction to Team Members
- Serve as a liaison to leadership teams
- Communicate with customers, shippers, vendors and customs brokers by phone and email
- Verify customer shipment details
- Complete and process shipping and import documentation
- Setup and arrange transportation on behalf of your customers
- Track shipments in route
- Provide periodic status updates to customers and internal teams
- Generate and distribute customer invoices
- Make updates to spreadsheets
- Assist with training new team members
- Learn to serve as an escalated point of contact for issues and complaints
- Perform other duties as assigned

Up to $55,000 to start plus full benefits

An ideal candidate profile will include:

- At least 2 years of Customer Service, Customer Support, Call Center, Administrative Operations, Logistics Coordination, Shipping Coordination or similar/related experience
- Related Import experience


- Proficiency with Microsoft Word and Excel
- Accurate Data Entry skills
- Above average basic math skills
- A High School Diploma or Equivalent

Northwest Suburbs of Chicago - Elk Grove Village, IL

JobGiraffe's client is an international provider of import warehousing and transportation services.

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial screenings can be done by phone, FaceTime or Skype from 7AM to 7PM Mondays through Saturdays.

JG ID #22-1600 - Elk Grove Village, IL 60007

Relevant Skills, Experience, Industries:
Customer Service Skills Supply Chain 2 - Logistics, Transportation, Dispatch, Warehouse, Freight, Import, Export, Customs, etc. Customer Service Skills, Supply Chain, Logistics, Transportation, Agriculture, Natural Resources, Utilities, Waste, Recycling

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