IT Technical Support / Help Desk

Salary:
Up to $80,000 to start plus full benefits

Location:
West Suburbs of Chicago - Glendale Heights, IL

Position Type:
Full-time | Direct-hire

Job Description:

IT / Technical Support / Help Desk
IT Technical Support and Help Desk Specialist

Up to $80,000 to start plus full benefits

As IT Technical Support and Help Desk Specialist, you will:

- Join a distributor of industrial equipment for industry
- Receive complete training
- Provide phone, email and in-person support
- Respond to requests for technical assistance
- Troubleshoot issues with PCs, monitors, printers, scanners, networks/connectivity, phones and software
- Answer questions and address inquiries
- Document your activities
- Escalate complex issues to third party IT providers
- Administer installation and update processes for software and equipment
- Make updates and improvements to the website and to marketing and content management systems
- Contribute to strategic planning and continuous improvement efforts
- Handle special projects
- Perform other duties as assigned

An ideal candidate profile will include:

- At least 2 years of Information Technology experience
- A Bachelor's Degree

With:

- SharePoint proficiency
- Power Automate proficiency
- Google Suite proficiency
- Enterprise Resource Planning and Website Content Management Systems proficiency
- iPhones and iPads technical support experience
- Coding experience (any language)

JobGiraffe's client is a distributor of industrial equipment for industry

West Suburbs of Chicago - Glendale Heights, IL

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial screenings can be done by phone, FaceTime or Skype from 7AM to 7PM Mondays through Saturdays.

JG ID #22-1936 - Glendale Heights, IL 60139

Relevant Skills, Experience, Industries:
Management Skills - People or Projects Information Technology - Computer Hardware & Software Management Skills - People or Projects, Manufacturing, Processing, Refining

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