Customer Service / Training / Account Manager

Salary:
up to $40,000 base plus benefits, bonus, incentives, expenses and cell/tablet/car allowance

Location:
Indianapolis, IN Area

Position Type:
Full-time | Direct-hire

Job Description:

Customer Service / Training / Account Manager
Customer Service and Account Manager

Up to $40,000 base plus benefits, healthcare stipend, bonus, incentives, expenses and cell/tablet/car allowance

As Customer Service and Account Manager, you will:

- Join a well-known national provider of commercial cleaning services
- Receive complete training
- Learn to support franchise branches throughout the Metro Indianapolis area
- Learn to provide both initial and ongoing assistance to Franchisees
- Learn to oversee the servicing of major customer accounts in your territory
- Learn to train Franchisees to all company-specific processes and techniques
- Learn to administer certification programs and certificates
- Coordinate site visits
- Schedule new franchisee and customer orientations
- Ensure that all company-mandated service standards are met
- Learn to audit franchisee compliance with all brand image, marketing and advertising standards
- Learn to monitor the purchase of company-approved cleaning equipment, products and chemicals
- Learn to monitor Franchisees performance through scheduled and unscheduled client site visits
- Learn to resolve escalated customer complaints
- Learn to prepare for Headquarters
- Learn to act as a liaison between Franchisees and the Corporate Headquarters as needed

The ideal candidate profile will include:

- Customer Service and Account Management experience

With:

- Above-average written and verbal communication skills
- Intermediate computer skills
- The ability to lift up to 50lbs on occasion
- The ability to travel to Franchisee and Account sites utilizing a personal vehicle (travel allowance is included)
- The ability to be available nights or weekends when needed

Pluses:

+++ Facilities Management experience
+++ Commercial Cleaning experience
+++ Franchise Management experience

JobGiraffe's client is a nationally-known provider of franchised commercial cleaning services.

Your territory will include the Metro Indianapolis area and parts of Central Indiana.

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial screenings can be done by phone, FaceTime or Skype from 7AM to 7PM Mondays through Saturdays.

JG ID #22-2023 - Indianapolis, IN 46268

Relevant Skills, Experience, Industries:
Management Skills - People or Projects Customer Service Skills Management Skills - People or Projects, Services: Professional, Business, Scientific, Technical, Industrial, Commercial

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