Customer Service Representative - Warranty Services

Salary:
$20.00 per hour to start plus full company-sponsored benefits

Location:
Vernon Hills, IL 60061
North Suburbs of Chicago

Position Type:
Full-time | Direct-hire

Job Description:

Call Center / Customer Service / Data Entry
Customer Service Representative - Warranty Services

$20.00 per hour to start plus full company-sponsored benefits

As Customer Service Representative your job duties and responsibilities will include:

- Joining a specialist in high-tech medical devices and instrumentation
- Becoming a member of the Customer Service Team
- Receiving complete training
- Learning to support service, repair and maintenance operations for medical devices
- Taking calls and emails from customers
- Learning about customers' service and repair needs
- Answering questions and address inquiries
- Learning to review customer contracts and warranty agreements
- Learning to create and process service and repair price estimates
- Obtaining customer signatures and approvals
- Learning to arrange service and repair appointments
- Updating customer account information
- Learning to administer product returns
- Performing other duties as assigned

An ideal candidate profile will include:

- At least 2 years of Call Center experience

With:

- Proficiency with Microsoft Word and Excel
- Accurate Data Entry skills
- A High School Diploma or Equivalent

Pluses:

+++ SAP proficiency

JobGiraffe's client is a specialist in the Medical Device Industry.

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial phone screenings can be conducted from 7AM to 7PM Monday through Friday and Saturdays from 9AM to 12PM.

JG ID #23-1350 - Vernon Hills, IL 60061