Customer Service / Order Entry / Sales Support (Medical Device)

Up to $24.00 per hour to start

Gurnee, IL 60031
Gurnee, IL - Near Gurnee Mills - Far North Suburbs of Chicago - Near IL/WI Border

Position Type:
Full-time | Direct-hire

Job Description:

Customer Service / Order Entry / Sales Support
Customer Service Specialist

Up to $24.00 per hour to start plus full company-sponsored benefits

JobGiraffe's client is a provider of innovative medical equipment solutions for the healthcare industry.

As a Customer Service Specialist, you will:

- Join the Customer Service Department
- Receive complete training
- Learn about the company's innovative medical devices and technologies
- Respond to customer requests by phone and email
- Answer questions and address inquiries
- Provide information on product details, pricing and availability
- Assist customers with identifying the correct replacement parts
- Generate sales quotes
- Take, enter and process orders
- Administer changes and updates to open customer orders upon request
- Make updates to customer account information in the database
- Track shipments, expediting 'rush' orders as necessary
- Provide customers with periodic order status updates as appropriate
- Troubleshoot and resolve issues as they arise
- Coordinate with the Accounting Department regarding customer lines of credit
- Troubleshoot issues and complaints as they arise
- Administer returned goods and issuing customer credits
- Perform other duties as assigned

An ideal candidate profile will include:

- At least 1 year of Customer Service, Inside Sales and/or Sales Support experience
- Related experience from a manufacturer or distributor of products


- Intermediate to advanced Microsoft Word, Excel and Outlook
- Fast and accurate data entry skills
- Basic math skills
- A High School Diploma or Equivalent


+++ Prior experience from the Medical Product, Medical Device or Medical Equipment industries +++
+++ An Associate's or Bachelor's Degree

Gurnee, IL - Near Gurnee Mills - Far North Suburbs of Chicago - Near IL/WI Border

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial phone screenings can be conducted from 7AM to 7PM Monday through Friday and Saturdays from 9AM to 12PM.

JG ID #24-1399 - Gurnee, IL 60031

Job Benefits:
BCBS Medical, Dental, 401(k) with Match, HSA and PTO

Relevant Skills, Experience, Industries:
Customer Service Skills Customer Service Skills Customer Service Skills, Manufacturing, Processing, Refining

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