Customer Service / Order Entry (Manufacturing)

Salary:
Up to $28/hr plus regular overtime paid at time-and-a-half

Location:
Lake Zurich, IL 60047
North / Northwest Suburbs of Chicago

Position Type:
Full-time | Direct-hire

Job Description:

Office / Customer Service / Data Entry
Customer Service and Order Entry Representative (Manufacturing)

Up to $28.00 per hour plus full benefits with OT paid at time and a half
Once in office training is complete, 2 WFH and 3 in office days per week

As Customer Service and Order Entry Representative, you will:

- Receive complete training
- Join the Customer Service Department
- Communicate with customers by phone and email
- Answer questions and address inquiries
- Provide information on product details, pricing, availability and lead times
- Create price quotes
- Take, enter and process orders
- Make updates to customer account information
- Arrange and track shipments
- Expedite 'rush' orders as appropriate
- Coordinate with internal teams
- Administer changes, adjustments and cancellations of existing orders
- Troubleshoot issues and complaints as they arise
- Escalate complex issues as necessary
- Handle special projects
- Perform other duties as assigned

An ideal candidate profile will include:

- At least 2 years of Customer Service, Customer Support and/or Call Center experience from a manufacturing and/or distributing company.

With:

- Proficiency with Microsoft Word and Excel
- Accurate Data Entry skills
- A High School Diploma or Equivalent

Pluses:

+++ EDI Proficiency
+++ AS400 Proficiency

North / Northwest Suburbs of Chicago - Lake Zurich, IL

JobGiraffe's client is a leading supplier to the defense and aerospace industries.

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial screenings can be done by phone, FaceTime or Skype from 7AM to 7PM Mondays through Saturdays.

JG ID #24-1564 - Lake Zurich, IL 60047

Job Benefits:
Medical, Life and Disability Insurance, 401(k) with Match, Profit Sharing, Tuition Reimbursement and PTO

Relevant Skills, Experience, Industries:
Administrative Skills Customer Service Skills Administrative Skills, Manufacturing, Processing, Refining