Clerical / Administrative / Customer Service (Service Department)
Salary: $42,000 to start plus annual bonus
Location:
Elk Grove Village, IL 60007
Northwest Suburbs of Chicago
Position Type: Full-time | Direct-hire
Job Description:
Clerical / Administrative / Customer Service
Administrative Service Department Coordinator
Up to $42,000 to start plus full benefits
JobGiraffe's client is a distributor, installer and servicer of industrial equipment and technologies
As Administrative Service Department Coordinator, you will:
- Join the Service Department
- Receive industry-specific training
- Obtain service requests from customers via phone and email
- Create work orders
- Arrange and coordinate appointments for service technicians
- Dispatch service technicians to jobsites
- Order replacement parts as necessary
- Learn to perform contract administration functions for customers with service and maintenance plans
- Make updates to lists, spreadsheets and customer account information
- Provide periodic status updates to customers and internal teams on open work orders
- Troubleshoot issues and complaints as they arise
- Maintain manual and electronic file systems
- Handle special projects
- Perform other duties as assigned
An ideal candidate profile will include:'
- Customer Service experience
- Administrative experience
With:
- Proficiency with Microsoft Word, Excel and Outlook
- Accurate Data Entry skills
- A High School Diploma or Equivalent
Pluses:
+++ Experience from a manufacturing and/or distribution environment
+++ Related experience from a service department
+++ Dispatching and/or Service Coordination experience
+++ Parts Ordering experience
+++ Scheduling experience
Northwest Suburbs of Chicago - Elk Grove Village, IL
Please submit your resume by using the Apply Now feature.
All resumes submitted will be reviewed based on the candidate profile listed above.
Candidates with the most relevant background will be selected first and asked to participate in a screening.
Initial phone screenings can be conducted from 7AM to 7PM Monday through Friday and Saturdays from 9AM to 12PM.
JG ID #24-1578 - Elk Grove Village, IL 60007
Job Benefits: Medical and Disability Insurance, Health Savings Account and More!
Relevant Skills, Experience, Industries:
General Office Skills
Administrative Skills General Office Skills,
Wholesalers, Brokers, Distributors, Retailers, Importers, Trade, Exchange
Recent Grads and Entry Level/Will Train
Management Skills - People or Projects
Marketing/Advertising/Public Relations Skills
Travel/Meeting and Event Planning
Healthcare-Medical/Medical Claims/Billing
Human Resources/Benefits Administration/Payroll/Training/Recruiting/Staffing
Information Technology - Computer Hardware & Software
Real Estate/Property Management