Call Center / Customer Service / Order Entry

Salary:
Up to $2400 per hour to start

Location:
Houston, TX 77095
Houston, TX

Position Type:
Full-time | Direct-hire

Job Description:

Call Center / Customer Service / Order Entry
Call Center Customer Service Representative

Up to $24.00 per hour to start plus great company-sponsored benefits

As Call Center Customer Service Rep, you will:

- Join a manufacturer of lighting solutions for home and commercial environments
- Receive complete training
- Communicate with customers by phone and email
- Provide information on product details, pricing, availability and lead times
- Answer questions and address inquiries
- Make product suggestions as appropriate
- Create price quotes
- Take, enter and process orders
- Make updates to customer account information in the CRM
- Arrange and track shipments
- Monitor open orders
- Troubleshoot issues and complaints as they arise
- Escalate complex issues as necessary
- Perform other duties as assigned

An ideal candidate profile will include:

- At least 1 year of Call Center experience
- Related experience from a manufacturer ad/or distributor of products

With:

- An Associate's or Bachelor's Degree
- CRM experience (ANY TYPE)
- Experience with CALL METRICS
- Proficiency with Microsoft Word and Excel
- Accurate Data Entry skills

Pluses:

+++ Experience in a high-volume call center
- Salesforce experience
- SAP experience

Houston, TX

JobGiraffe's client is a well-known national manufacturer.

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial phone screenings can be conducted from 7AM to 7PM Monday through Friday and Saturdays from 9AM to 12PM.

JG ID #24-1114 - Houston, TX 77095

Job Benefits:
Medical, Dental, Vision, Life and Disability Insurance, Prescription Drug Benefit, 401(k), Employee Assistance Program, Product Discount and More!

Relevant Skills, Experience, Industries:
Customer Service Skills, Manufacturing, Processing, Refining