Customer Service / Sales Support

$45,000 base plus bonus 2x per year and full companyy-sponsored benefits including profit sharing!

Aurora Area

Position Type:
Full-time | Direct-hire

Job Description:

Customer Service / Sales Support
Building Products Industry
$45,000 to start plus bonus 2x per year and full company-sponsored benefits including profit sharing
Aurora Area

As a Customer Service and Sales Support Specialist, you will:

- Learn the firm's catalog of specialty metal flooring and roofing products
- Learn their use in commercial construction projects of all sizes and scope (from ten square feet to one million square feet)
- Take inbound phone calls from customers with 'rush orders' on specific building products
- Learn to conduct detailed customer needs assessments
- Learn to walk customers through the ordering process
- Verify product availability
- Learn to generate detailed pricing proposals
- Follow-up with the customer regarding product pricing and availability
- Use your knowledge and skill to convert proposals/quotes to final sales
- Learn to process customer orders using the inventory database
- Arrange, schedule and track order shipments
- Troubleshoot and resolve customer issues
- Reengage past customers seasonally
- Grow and maintain detailed product knowledge
- Perform other duties as assigned

An ideal candidate profile will include EITHER:

- A Bachelor's Degree in any major
- OR, at least one year of Sales, Inside Sales, Outside Sales, Sales Support, Business Development, Account Management experience and/or similar


- Intermediate to advanced Microsoft Word, Excel, PowerPoint and Outlook skills
- Above-average computational math skills for calculating square footage and price quotes
- Experience working with any ERP (Enterprise Resource Planning) and/or CRM (Customer Relationship Management) software


- Advanced communication skills
- Strong Listening skills
- Relationship building skills
- Problem-solving skills
- Organizational skills
- Follow up skills


- Prior experience from the construction or building materials industry +++
- Blueprint reading experience +++
- Proficiency with SAGE CRM software +++

JobGiraffe's client is a growing supplier of pre-fabricated materials for the construction industry. Full on-the-job training is included and once trained, you will have the opportunity to earn bonus twice per year and career advancement!

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial screenings can be done in-person during office hours, before or after hours, by Skype or by phone if needed.

JG ID #20-1202 - Aurora, IL 60502

Relevant Skills, Experience, Industries:
Customer Service Skills Sales Skills Customer Service Skills, Wholesalers, Brokers, Distributors, Retailers, Importers, Trade, Exchange

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