Customer Service / Order Entry / Team Lead

Salary:
Up to $55,000 to start

Location:
Westmont, IL 60559
West Suburbs of Chicago

Position Type:
Full-time | Direct-hire

Job Description:

Customer Service / Order Entry / Team Lead
Customer Service and Order Entry Team Lead

Up to $55,000 to start plus outstanding company-sponsored benefits

JobGiraffe's client is a widely-recognized maker of toys, gifts and colllectibles

As Customer Service and Order Entry Team Lead, you will:

- Learn to provide service and support to large national accounts
- Learn to collaborate with Supply Chain and Sales Teams
- Communicate with representatives from large national accounts by phone and email
- Answer questions and address inquiries
- Provide information on product details, pricing, availability and lead times
- Coordinate processes for high-volume and multi-state orders
- Learn to create merchandising assortments and planograms
- Make product and product assortment suggestions as appropriate
- Take, enter and process orders
- Make updates to customer account information
- Administer adjustments and cancellations to existing orders as necessary
- Monitor and track open orders as well as inventory supply levels
- Collaborate with the Buyer on procurement processes for product reorders
- Troubleshoot issues and complaints as they arise
- Escalate complex issues as necessary
- Run routine and special reports
- Conduct routine and special analysis
- Handle special projects
- Perform other duties as assigned

An ideal candidate profile will include:

- At least 5 years of Customer Service experience
- Related experience from a manufacturer and/or distributor of products

With:

- Advanced Microsoft Excel skills (formulas, pivot tables, vlookups, etc.)
- Accurate Data Entry skills
- A High School Diploma or Equivalent

Pluses:

+++ An Associate's or Bachelor's Degree
+++ EDI experience
+++ Experience with online customer order portals
+++ Experience supporting retail accounts

West Suburbs of Chicago - Westmont, IL

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial phone screenings can be conducted from 7AM to 7PM Monday through Friday and Saturdays from 9AM to 12PM.

JG ID #24-1505 - Westmont, IL 60559

Job Benefits:
Medical, Dental, Vision, Life, Disability and AD&D Insurance, 401(k) and PTO

Relevant Skills, Experience, Industries:
Supply Chain 1 - Purchasing, Materials Mgmt, Product Design, Production Planning, QA, Inventory, etc. Customer Service Skills Supply Chain 1 - Purchasing, Materials Mgmt, Product Design, Production Planning, QA, Inventory, etc., Manufacturing, Processing, Refining