Customer Service and Inside Sales Support

Up to $45,000 to start plus outstanding company-sponsored benefits...

Brookfield, WI

Position Type:
Full-time | Direct-hire

Job Description:

Customer Service and Inside Sales Support
Up to $45,000 to start plus outstanding company-sponsored benefits
Brookfield, WI

As a Customer Service and Inside Sales Support Specialist, your job duties and responsibilities will include:

- Serving as the primary internal point-of-contact for customer's inquiries regarding products, product uses, prices and availability
- Promoting the solutions and services offered by the Company
- Providing sound mechanically-based suggestions to customers as appropriate
- Preparing timely and accurate price quotations
- Taking and processing customer orders
- Arranging and tracking deliveries, providing periodic status updates to customers
- Preparing and distributing invoices to customers
- Responding to and successfully resolving customer issues, concerns and problems
- Processing product returns
- Soliciting customer feedback to improve service delivery
- Performing additional duties as assigned
- Always ensuring customers are satisfied with their products and their Customer Service experience

An ideal candidate profile will include experience:

- At least two years of customer service, sales support, inside sales and/or account management experience, PREFERABLY from within a manufacturing or distribution environment
- Mechanical aptitude, in order to better explain the various products and systems provided by the Company

In addition to the following qualifications:

- Above-average written and verbal communication skills
- Above-average math and computational math skills, including the ability to compute ratios, rates, percentages and interpret bar graphs
- Intermediate to advanced proficiency with Microsoft Word and Excel
- Above-average overall computer proficiency
- Accurate data entry skills
- Problem-solving and conflict-resolution skills
- The ability to effectively balance individual and team priorities
- A focus on continual learning and development
- Integrity, respect for others and a solid ethical business compass
- A focus on delivering excellent customer service

PLUSES... That may enable you to stand out as a candidate for this job include:

+++ A Bachelor's Degree in any major

+++ Experience with inventory software and/or order processing software

JobGiraffe's client is a designer and manufacturer of mechanical systems, products and solutions.

Successful employees will have the opportunity to learn, grow and advance within the company.

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial screenings can be done in-person during office hours, before or after hours, by Skype or by phone if needed.

JG ID #19-1129 - Brookfield, WI 53045

Relevant Skills, Experience, Industries:
Customer Service Skills, Manufacturing, Processing, Refining

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