Customer Service / Inside Sales

Salary:
Up to $45,000 to start plus full company-sponsored benefits and opportunity for career advancement

Location:
West Side of Chicago - Oak Park Area

Position Type:
Full-time | Direct-hire

Job Description:

Customer Service / Inside Sales
Customer Service and Inside Sales Specialist
Up to $45,000 to start plus full company-sponsored benefits and opportunity for career advancement
West Side of Chicago - Oak Park Area

As a Customer Service and Inside Sales Specialist, your job duties and responsibilities will include:

- Receiving training and learning about the various types of wire, steel and other metal products offered by the company
- Learning to respond to customer requests via phone, email and fax
- Learning to check inventory and make sure requested products are in stock
- Learning to check lead times for items that are not in stock
- Learning to create accurate price quotes for customers
- Learning to take and process customer orders
- Learning to arrange, schedule and track shipments
- Up-selling customers on additional items that would suit their business needs
- Identifying and qualifying new sales leads
- Making outbound calls to current and prospective customers
- Building relationships and trust with current and prospective customers
- Earning new business and growing revenue
- Resolving customer problems, escalating complex issues when necessary
- Providing feedback to management by sharing ideas and solutions for process improvements
- Performing other duties as assigned

An ideal candidate profile will include:

- At least one year of of customer service, account management, sales support and/or inside sales experience from a manufacturing and/or distribution environment

OR:

- Any Bachelor's Degree, with work experience while attending school

AND:

- Intermediate to advanced proficiency with Microsoft Word, Excel and PowerPoint
- Accurate data entry skills
- Advanced communication skills
- Listening skills
- Relationship-building skills
- An outgoing personality
- Problem-solving skills
- Analytical skills
- Prioritization skills
- The willingness to be coached and trained to the job and the industry

PLUSES...

+++ Any experience with wire, steel and/or industrial products

+++ Experience with NetSuite

+++ Fluency in Spanish [read, write, speak]

+++ Experience using an order entry and/or Customer Relationship Management [CRM] system

JobGiraffe's client is a distributor of steel and wire products.

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial screenings can be done in-person during office hours, before or after hours, by Skype or by phone if needed.

JG ID #19-1632 - Chicago, IL 60639

Relevant Skills, Experience, Industries:
Customer Service Skills Sales Skills Customer Service Skills, Wholesalers, Brokers, Distributors, Retailers, Importers, Trade, Exchange

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