Customer Service and Inside Sales Support

Up to $45,000 to start PLUS outstanding company-sponsored benefits

Tinley Park Area - South Suburbs of Chicago

Position Type:
Full-time | Direct-hire

Job Description:

Customer Service and Inside Sales Support
Up to $45,000 to start PLUS outstanding company-sponsored benefits
South Suburbs of Chicago - Tinley Park Area

As a Customer Service and Inside Sales Support Specialist, your job duties and responsibilities will include:

- Learning about the firm's various products and their applications across a variety of industries
- Answering a high-volume of inbound sales calls
- Addressing customer's questions regarding product pricing, availability and use
- Following-up promptly on all customer requests for information
- Providing timely and accurate price quotes
- Taking and entering customer orders
- Tracking and expediting customer shipments as necessary
- Proactively communicating any unexpected delays or order issues to customers
- Troubleshooting and resolving any issues, concerns or problems expressed by customers
- Communicating with the Supervisor and the Outside Sales Team regarding customer orders, specialized customer requirements, order changes and/or problems or concerns
- Helping the Outside Sales Team to expand each customer's ordering profile and grow overall sales (there is NO cold calling involved, just up-selling during the order taking process)
- Performing additional duties as assigned

An ideal candidate profile will include the following experience:

- At least one year of full-time customer service, account management, sales support and/or inside sales experience***

*** Our client will consider a recent college graduate with applicable work experience throughout school

In addition to the following qualifications:

- Intermediate to advanced proficiency with Microsoft Word and Excel
- Above-average overall computer proficiency
- Fast and accurate data entry skills
- Advanced written and verbal communication skills
- The desire to help your team reach their sales goals
- Relationship-building and follow-up skills
- Problem-solving and critical-thinking skills
- Accuracy and attention-to-detail in your work
- Prioritization and time-management skills
- The ability to thrive in a fast-paced and collaborative environment

PLUSES... That may enable you to stand out as a candidate for this job include:

+++ A Bachelor's degree in any major

+++ Experience working with hardware products at Home Depot, Menards, Lowes, Ace Hardware or a similar hardware product supplier

+++ Familiarity with plumbing, piping and or electrical products

Our client provides innovative industrial products with a wide variety of applications.

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial screenings can be done in-person during office hours, before or after hours, by Skype or by phone if needed.

JG ID #18-1888 - Tinley Park, IL 60477

Relevant Skills, Experience, Industries:
Recent Grads and Entry Level/Will Train Customer Service Skills Recent Grads and Entry Level/Will Train, Manufacturing, Processing, Refining

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