Customer Service and EDI Order Processing

Up to $40,000 to start plus excellent company-sponsored benefits...

Oak Park Area

Position Type:
Full-time | Direct-hire

Job Description:

Customer Service and EDI Order Processing
Up to $40,000 to start plus excellent company-sponsored benefits...
Oak Park Area

As a Customer Service and EDI Order Processing Specialist, your job duties and responsibilities will include:

- Utilizing company software systems to enter orders, determine product availability and pricing
- Interfacing with various internal departments for follow-up on customer orders
- Proactively communicating with customers to provide order status updates and facilitate order changes
- Promptly responding to customer questions and requests for information
- Processing orders via Electronic Data Interchange [EDI], fax and email
- Providing suggestions to management regarding process improvements
- Troubleshooting and successfully resolving customer issues
- Delivering superior customer service in a timely manner
- Performing other duties as assigned

An ideal candidate profile will include the following experience:

- At least three years of customer service experience
- Experience using an Electronic Data Interchange [EDI] system and/or other software systems to process orders

In addition to the following qualifications:

- Accurate data entry skills
- Intermediate to advanced proficiency with Microsoft Word and Excel
- Good communication skills
- Above-average problem-solving skills
- Above-average organizational and follow-up skills
- Accuracy and attention-to-detail in your work
- Prioritization and time-management skills
- A positive, 'can-do' attitude

PLUSES... That may enable you to stand out as a candidate for this job include:

+++ Experience working with kitchen and bath products and/or plumbing products

+++ Experience using Microsoft Dynamics NAV

+++ Any Associate's or Bachelor's Degree

Our client is a leader in the distribution of plumbing products to the home improvement industry.

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial screenings can be done in-person during office hours, before or after hours, by Skype or by phone if needed.

JG ID #19-1069 - Chicago, IL 60624

Relevant Skills, Experience, Industries:
General Office Skills Customer Service Skills General Office Skills, Wholesalers, Brokers, Distributors, Retailers, Importers, Trade, Exchange

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