Customer Service - Account Manager and Sales Support

Up to $55,000 to start plus full company-sponsored benefits

Bedford Park - Near Midway Airport

Position Type:
Full-time | Direct-hire

Job Description:

Customer Service
Account Manager and Sales Support
Up to $55,000 to start plus full company-sponsored benefits
Bedford Park - Near Midway Airport

As an Account Manager and Sales Support Specialist, your job duties and responsibilities will include:

- Learning about the company's wide range of specialty metal products
- Providing support within the Sales Department
- Developing and managing accounts to drive growth and customer satisfaction
- Learning about each of your customer's unique business needs
- Being a resource and primary point of contact for customers
- Serving as a liaison between Outside Sales Representatives, customers and various internal company departments
- Taking and processing customer orders
- Further penetrating accounts by up-selling and cross-selling additional products wherever possible
- Learning about the products your customers are purchasing from competitors and seeing what can be done to earn that business
- Monitoring inventory levels to ensure product availability
- Arranging, scheduling and tracking customer shipments, expediting 'rush' orders as necessary
- Resolving customer issues and concerns
- Keeping detailed inventory and customer account records
- Performing other duties as assigned

An ideal candidate profile will include the following experience:

- At least two years of Sales, Sales Support, Business Development and/or Account Management experience

- Prior experience from a company that manufactures, distributes and/or sells commodities

In addition to the following qualifications:

- Knowledge of inventory management processes
- Order entry and order management skills
- Accurate data entry skills
- Proficiency with Microsoft Word, Excel and PowerPoint
- Advanced communication skills
- Relationship building skills
- An outgoing personality
- Organizational skills
- Follow up skills
- Problem-solving skills
- Strategic planning skills
- Teamwork skills

PLUSES... That may enable your resume to stand out:

+++ Prior steel industry, metals industry or similar experience

+++ Knowledge of 'Just in Time' (JIT) inventory processes

+++ An Associate's or Bachelor's Degree

Our client is a distributor of specialty metal products.

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial screenings can be done in-person during office hours, before or after hours, by Skype or by phone if needed.

JG ID #19-1481 - Bedford Park, IL 60638

Relevant Skills, Experience, Industries:
Customer Service Skills Sales Skills Customer Service Skills, Manufacturing, Processing, Refining

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