Customer Service / Account Manager (HVAC)

Up to $75,000 to start plus great benefits and quarterly bonuses totaling up to 20% of salary annually

Northwest Suburbs of Chicago - Des Plaines, IL

Position Type:
Full-time | Direct-hire

Job Description:

Customer Service / Account Management / Operations
HVAC Customer Service and Account Manager

Up to $75,000 to start with quarterly bonuses (up to 20% of base salary) and full company-sponsored benefits

As HVAC Customer Service and Account Manager, your job duties will include:

- Receiving complete training
- Learning to manage relationships with key strategic accounts in the HVAC Industry
- Learning to administer the NetSuite CRM
- Monitoring, tracking and analyzing open orders and inventory supply levels
- Ensuring there are adequate inventory stock levels to meet customer demand
- Learning to develop strategic action plans for each account
- Running routine and special reports for your accounts
- Tracking and analyzing key performance indicators (KPI's)
- Communicating with customers by phone and email
- Answering questions and address inquiries
- Providing information on product pricing, availability and lead times
- Generating price quotes
- Taking, entering and processing orders
- Making additional product suggestions as appropriate
- Collaborating with internal teams
- Expediting rush orders upon request
- Updating customer account information in the CRM
- Participating in team meetings
- Performing other duties as assigned

An ideal candidate profile will include:

- HVAC Industry and/or related experience with mechanical products
- At least 2 year of Account Management, Business Development and/or Sales


- Proficiency with Microsoft Word, Excel and Outlook
- Accurate Data Entry skills
- Proficiency with ANY CRM Software
- A High School Diploma or Equivalent


+++ An Associate's or Bachelor's Degree
+++ NetSuite proficiency

Northwest Suburbs of Chicago - Des Plaines, IL

JobGiraffe's client is a growing supplier of environmental products for industry.

Please submit your resume by using the Apply Now feature.

All resumes submitted will be reviewed based on the candidate profile listed above.

Candidates with the most relevant background will be selected first and asked to participate in a screening.

Initial screenings can be done by phone, FaceTime or Skype from 7AM to 7PM Mondays through Saturdays.

JG ID #23-1125 - Des Plaines, IL 60018

Relevant Skills, Experience, Industries:
Supply Chain 1 - Purchasing, Materials Mgmt, Product Design, Production Planning, QA, Inventory, etc. Customer Service Skills Supply Chain 1 - Purchasing, Materials Mgmt, Product Design, Production Planning, QA, Inventory, etc., Wholesalers, Brokers, Distributors, Retailers, Importers, Trade, Exchange

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